Refund policy
Artemisa Shop Store - Return & Refund Policy
Thank you for shopping at Artemisa Shop Store. We are committed to providing you with quality products and excellent service. Please read our return and refund policy carefully.
Initiating a Return/Refund:
To begin the return or refund process, you must contact us within 15 days from the date you received your order. Requests made after this 15-day period will not be accepted. To initiate this process, please send an email to <mehm357@gmail.com> describing the reason for your return or refund request.
Conditions for Returns/Refunds:
We accept returns or refunds only under certain conditions. Please be aware that we cannot accept returns or issue refunds for items that are:
- Broken
- Ripped
- Damaged
- Stained
Process:
- Contact via Email: As stated above, the first step is to email us at <mehm357@gmail.com> with your order number and a detailed explanation of why you are requesting a return or refund.
- Provide Evidence: If necessary, please attach photos or videos to your email to clearly show the issue with the product.
- Await Response: Please await our response after submitting your request. We will review your case and provide further instructions.
- Refund Processing Time: If your return or refund is approved, please allow up to 30 days for the refund to be processed. Refunds will be issued to the original payment method.
Important Notes:
- Artemisa Shop Store reserves the right to refuse any return that does not comply with our policy.
- This policy is subject to change without prior notice. Please review the most current version on our website before making a purchase.
We appreciate your understanding. If you have any questions, please contact us at <mehm357@gmail.com>.